How can I reset my password?

Recovering your login

Not logged in and need to change your password? Follow these steps:

• Access the Coletum web login and click on the option Forgot your password?

• Or directly through this Link.

Enter your Coletum user email and click on Recover password.

You will receive an email with the link to set up a new password. Check your inbox (or spam, if necessary).

Question: I requested a new password but didn’t receive any email, not even in spam. What should I do?

> Contact our support team via chat! We will promptly assist you.

Password reset within Coletum

If you are logged in and just want to change your password:

• Click on your username in the upper right corner > My data

  

• Option Change password

  

• Enter your current password and the new one.

• If you want to disconnect your devices to log in again with the new password, select the box below.

• Click on Save.

  

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Do you have any other questions?

• Check out other articles in the Help Center.

• Contact our support team through the Support Channels.

We are here to help you make the most of Coletum!