We know that sometimes things can get a little complicated, but don't worry - we're here to help. Here's how you can get in touch with us.
Interactive Support
Our preferred method of contact! It's fast, easy, and you talk directly with one of our specialists.
Access the Coletum web platform (https://coletum.com/pt_BR/login)
Look for the chat icon in the bottom right corner of the screen
Click and start chatting with us
Service hours: Monday to Friday, from 9 AM to 5 PM.
Prefer to write an email? No problem! Send your message to:
We promise to respond within 24 business hours.
Tips for faster support
Be specific: The more details you provide about your issue or request, the faster we can help. Information is never too much.
Screenshots are welcome: If you're facing an error, send us images. It will help us (a lot!) to see important details. Sometimes a picture is worth a thousand words.
Want to learn more?
Don't forget to check out our Help Center. Many times, you can find the answer you're looking for there.
And remember: There’s no such thing as a silly question. We’re here to make sure you get the most out of Coletum. We can’t wait to help you!